This is a reloadable card issued for company use, to make online and in store purchases where Mastercard is accepted in the U.S.
When you redeem your points, you will receive a digital token via email [email protected] with a link to the cardholder website.
Your digital token must be redeemed within 3 months, and you must complete your Digital Wallet profile and provide the delivery address you’d like your physical card to be mailed to.
You will receive an email when your card has been shipped.
When you redeem your points, you can choose to enter the company name or partner admin name (such as a CEO).
You will receive a digital token you can redeem to order a physical card in the company name or partner admin name you have chosen.
To allow additional card loads to be successfully added to your balance, you must redeem the first digital token that was sent to you.
You must use the same email address you used when you first redeemed points for your card.
You will receive an email when your card balance has been automatically updated.
Your card will take 2-3 weeks to arrive at your chosen address. All cards, regardless of currency or location, are shipped from the USA.
Your digital token is sent from [email protected]. Check your junk and spam folders.
Once you have redeemed your initial token, any future card loads will be automatically added to your card balance, providing you have used the same email address.
If you have difficulties redeeming your initial digital token, or your card has not been correctly loaded, visit the cardholder website to speak to cardholder services.
You cannot transfer digital tokens across digital wallets so ensure you use the same email address.
You do not need to complete any verification to access your funds.
Once you have redeemed your digital token, your card will arrive activated and ready to use.
Card funds should only be spent on business purchases such as business travel, office supplies, additional company purchase.
If the card is issued in a partner admin name it will not be possible to remove any funds from the card and transfer to a new card, should that partner admin leave the company.
Call the number on the back of your card to check your balance. You can also check your balance, card details, shipment dates, PINs, spend history and more on the cardholder website.
Call Cardholder Services right away. Your card will be suspended, and we’ll issue you a new card for the remaining balance.
Call Cardholder Services right away. Your card will be suspended, and we’ll send you a new card for the remaining balance minus a card reissue fee.
Check your cardholder agreement for the reissue fee.
If you have moved home and would like to update the address of your card, log into the cardholder website, use the dropdown menu “Manage Details” and choose “Manage Personal Information”.
You can use your card online, over the phone and in store where Mastercard is accepted. You can even add it to your favorite retailer, service, or fast-food mobile apps as a payment method.
Your card cannot be used to pay at the pump. To purchase fuel, you must pay inside with the cashier.
Your card is not compatible with apps or services that allow you to send funds digitally to multiple merchants or people (such as Venmo, PayPal and Zelle).
Your card cannot be used to set up a direct debit payment.
You’ll need your 16-digit card number, expiration date, security code and the address your card is registered to.
You can use your card where Mastercard is accepted. The front of your card will show if usage is restricted to a certain country. E.g., Valid only in the US.
If your card doesn’t show any restrictions, it will work when you travel to a different country. If the transaction needs to be converted to a different currency, a 2% conversion fee will apply.
Your card can’t be used at an ATM or bank for cash unless the back of your card lists cash access fees.
Your card can’t be loaded with your own money.
Even after you’ve spent the card, keep it until you know you won’t be returning any purchases. Once the retailer processes the return, allow 7-10 days for the credit to show on your card balance.
Your card will expire, so pay close attention to the expiration date. Your card can be used until the last day of the month it expires. You can't use the funds after expiration.
If you are eligible for an automatic replacement card, you will receive a new card in the mail.
If you do not automatically receive a replacement card, call Cardholder Services.
Check the product description for more useful information.
Visit the cardholder website to access additional FAQs.
Contact Cardholder Support if required.
Issuer Statement
Use your card anywhere Mastercard is accepted in the U.S. This card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A.; Member FDIC. This is not a gift card. This card is issued for loyalty, award or promotional purposes.